#1 2017-04-18 10:49:15

DProegler

Meeting Support Host

We recently integrated our LMS to Adobe Connect moving away from Centra.  One of the issues we are having with Adobe Connect is related to our help desk.  Under Centra our helpdesk would log into a meeting prior to the start, assisting attendees with technical issues and informing them when/if there were delays for the instructor.  The helpdesk did this in an audited capacity so they didn’t launch the meeting.  Under Adobe Connect it does not appear that same functionality is available unless we assign the helpdesk user as the primary host which we don’t want to do they are there only to facilitate and getting started. 
Do you have any guidance on if and how we can do this in Adobe Connect?

Jorma_at_CoSo

Re: Meeting Support Host

This involves a deeper discussion about what you are looking to have happen and the licensing you purchased. Did you talk with your Connect re-seller about this specific need when purchasing Connect? What was their guidance on how to proceed?

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