Migrate Adobe connect 9.1 meetings and user

Roberto · 2017-04-06 13:27:26

Hi,

I'm trying to migrate an Adobe Connect 9.1 install from one server to another, both runnig Windows 2008 server, with a new IP address and name on the new one, but same license. I've managed to install Adobe connect in the new server, and copied all the data from the old, but the meetings and users don't appear, because of the database (I'm using SQL-Server 2008). After I import the database, Connect refuses to start. I've fully stopped Connect, both to make the backup and for the restore.

When I start Connect after the DB restore, I get the following message in the breeze.log file:

[04-06 15:20:52] cps-startup (c) Starting database...
[04-06 15:20:53] cps-startup (c) Exception occurred in configuration startup.
[04-06 15:20:53] cps-startup (c)
java.lang.NullPointerException
at com.macromedia.airspeed.main.ConfigProperty.initPublicKey(ConfigProperty.java:2921)
at com.macromedia.airspeed.main.ConfigProperty.initKey(ConfigProperty.java:2881)
at com.macromedia.airspeed.main.ConfigProperty.assignValues(ConfigProperty.java:930)
at com.macromedia.airspeed.main.ConfigProperty.loadProperty(ConfigProperty.java:2511)
at com.macromedia.airspeed.main.Main.run(Main.java:285)
[04-06 15:20:53] cps-startup (c)
[04-06 15:20:54] localhost-startStop-1 (c) ##### Breeze Service termination requested.
[04-06 15:20:54] localhost-startStop-1 (c) Main.isMaintenanceOrTest(), exception caught getting host info: java.lang.NullPointerException
[04-06 15:20:55] localhost-startStop-1 (c) ##### Breeze Shutdown Cleanup
[04-06 15:20:57] localhost-startStop-1 (c) Main.shutDown(), exception caught:com.macromedia.airspeed.StatusException$Invalid$Missing: <status code="invalid"><invalid field="host-id" type="id" subcode="missing"/></status>
[04-06 15:20:57] localhost-startStop-1 (c) Exception thrown
com.macromedia.airspeed.StatusException$Invalid$Missing: <status code="invalid"><invalid field="host-id" type="id" subcode="missing"/></status>
at com.macromedia.airspeed.db.SQLServerUtilityQueries.validate(SQLServerUtilityQueries.java:236)
at com.macromedia.airspeed.db.DBStatement.executeUpdates(DBStatement.java:180)
at com.macromedia.airspeed.db.DBStatement.executeUpdate(DBStatement.java:155)
at com.macromedia.airspeed.db.DBConnection.insert(DBConnection.java:502)
at com.macromedia.airspeed.Context.update(Context.java:1185)
at com.macromedia.breeze.console.ConsoleManager$HostUpdate.execute(ConsoleManager.java:1697)
at com.macromedia.airspeed.ActionHandler.executeOrQueue(ActionHandler.java:141)
at com.macromedia.airspeed.ActionDispatcher.dispatch(ActionDispatcher.java:262)
at com.macromedia.airspeed.Context.dispatch(Context.java:1654)
at com.macromedia.airspeed.main.Main.shutDown(Main.java:143)
at com.macromedia.airspeed.main.InstanceManager.shutdown(InstanceManager.java:38)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.springframework.beans.factory.support.DisposableBeanAdapter.invokeCustomDestroyMethod(DisposableBeanAdapter.java:208)
at org.springframework.beans.factory.support.DisposableBeanAdapter.destroy(DisposableBeanAdapter.java:165)
at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.destroyBean(DefaultSingletonBeanRegistry.java:487)
at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.destroySingleton(DefaultSingletonBeanRegistry.java:462)
at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.destroySingletons(DefaultSingletonBeanRegistry.java:430)
at org.springframework.context.support.AbstractApplicationContext.destroyBeans(AbstractApplicationContext.java:853)
at org.springframework.context.support.AbstractApplicationContext.doClose(AbstractApplicationContext.java:831)
at org.springframework.context.support.AbstractApplicationContext.close(AbstractApplicationContext.java:794)
at org.springframework.web.context.ContextLoader.closeWebApplicationContext(ContextLoader.java:361)
at org.springframework.web.context.ContextLoaderListener.contextDestroyed(ContextLoaderListener.java:70)
at org.apache.catalina.core.StandardContext.listenerStop(StandardContext.java:4831)
at org.apache.catalina.core.StandardContext.stopInternal(StandardContext.java:5478)
at org.apache.catalina.util.LifecycleBase.stop(LifecycleBase.java:232)
at org.apache.catalina.core.ContainerBase$StopChild.call(ContainerBase.java:1575)
at org.apache.catalina.core.ContainerBase$StopChild.call(ContainerBase.java:1564)
at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)
at java.util.concurrent.FutureTask.run(FutureTask.java:138)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:662)

the error.lofile says the following:
#Start-Date: 2017-04-06 15:21:05 BRT
#Software: Macromedia Breeze Platform [9.1.2]
#Date: 2017-04-06
#Fields: date time x-comment x-module x-status x-severity x-catagory x-user x-access-request time-taken db-logical-io db-transaction-update-count
2017-04-06 15:21:08 "Start up error: java.lang.NullPointerException." START_UP START_UP_ERROR E S - "-" - - -

The exact version of Adobe Connect is the following:
package=9.1.1.92.20130804.1194934
installer=9.1.1.88.20130804.1200080
fmg=9.1.1.2.20130626.1194933
fms=9.1.1.4.20130626.1194933
presenter=9.1.1.3.20130627.1194934
cps=9.1.1.59.20130802.1205861
mssql=9.1.1.7.20130722.12022073
teleintercall=9.1.1.3.20130626.1194933
telearkadin=9.1.1.4.20130626.1194933
telepremierena=9.1.1.3.20130626.1194933
telepremiereemea=9.1.1.3.20130626.1194933
cpshelp=9.1.1.13.20130729.1204445
addins=9.1.1.5.20130626.1194933
dbscripts=9.1.1.19.20130709.1198876
teleavaya=9.1.1.3.20130626.1194933
telecisco=9.1.1.3.20130626.1194933
telemeetingone=9.1.1.3.20130626.1194933
telephonyservice=9.1.1.3.20130626.1194933
CQ-Events-App=9.1.1.8.20130716.1200903
CQServer=cq-quickstart-5.5.0-20120220.jar
tomcat=7.0.34
tomcat64=7.0.34
source_fmg=2.0.1.19_8x8
source_fms=4_0_3_4059
patch=CPS_9.1.2_9.1.1.59_9.1.2.16
patch=CPS_9.1.2a_9.1.2.16_9.1.2.18
patch=CPS_9.1.2b_9.1.2.16_9.1.2.19

Does somebody know what I need to correct to fix this problem?

Thank you,

Roberto

Jorma_at_CoSo · 2017-04-06 18:45:47

Shot in the dark question, does the DB require an SSL connection? If so, does turning it off fix the problem?

Honestly, having Adobe review this issue and give their input may be the most effective path forward. You can reach on premise support at 866-335-2256

Roberto · 2017-04-10 12:18:03

No, our SQL server does not have ssl enabled.

About the support, does Adobe have a number for Brazil?

Tks.

Roberto

Jorma_at_CoSo · 2017-04-10 14:18:18

You should contact your reseller about a contact number in Brazil. If nothing else you can reach out to Adobe through their support portal and start a Chat session. They may be able to get you a number there.

English: https://helpx.adobe.com/adobe-connect/c … pport.html

Brazilian Portuguese: https://helpx.adobe.com/br/adobe-connec … pport.html

#1 2017-04-06 13:27:26

Migrate Adobe connect 9.1 meetings and user

#2 2017-04-06 18:45:47

Re: Migrate Adobe connect 9.1 meetings and user

#3 2017-04-10 12:18:03

Re: Migrate Adobe connect 9.1 meetings and user

#4 2017-04-10 14:18:18

Re: Migrate Adobe connect 9.1 meetings and user

Board footer