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#1 2016-11-03 19:19:54

Robyn M.

No option to record seminar event

Ran our first webinar using Adobe Connect today. When I went to click record it was greyed out and I was unable to select it.

I tested the room in the days before and when I did an instant session had no issues recording.

Any ideas as to what might have happened? Do scheduled events by chance get automatically recorded?

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#2 2016-11-04 11:17:55

Jorma_at_CoSo

Re: No option to record seminar event

Not sure that I have ever seen the recording option unavailable. Could it be that you were trying to start the recording while the phone bridge was connecting? I could see Connect not wanting to start the recording if that was in process.

It may be worth reaching out to Adobe Support to see if they have any insight.

https://helpx.adobe.com/adobe-connect/c … pport.html

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