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#1 2016-11-02 14:38:14

ConnectVLT

Need help determining reason for participant disconnect

Does anyone have a recommendation or solution for determining the reason for a participant's disconnect from an Adobe Connect meeting?

I'm aware that the meeting attendance report will show the timestamp of when a participant disconnects from the meeting, but it does not provide the nature of the disconnect (such as "Disconnect by user," "User Removed by Host," "User timed out," etc.

Does anyone know if this information can be retrieved via an API call or if it's available elsewhere?

I'd like to be able to gain more insight as to what causes participants to drop off a session, but don't know if this is possible.

Thanks!

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