Adobe Connect User Community
Menu

#1 2016-10-31 13:04:18

JStout

On Premise with new license file now user limit for this meeting excee

Environment:
On-premise
50 training users
50 meeting concurent users

We were in the process of increasing our 50 concurrent meeting users to 100 concurrent meeting users. We were rushed to get this pushed through. In the mean time, support offered to give us a temporary license key to increase the seats. Everything was working yesterday. However, this morning on all our meetings it seems something drastic has changed and we are receiving the below error on all our meetings.

The user limit for this meeting has been exceeded. Contact your meeting organizer for assistance


Visit the troubleshooting page if you continue to have problems.

We are attempting to get a hold of platinum support. Just wondering if anyone has seen this with on-premise environments.

Offline

#2 2016-10-31 14:01:41

Jorma_at_CoSo

Re: On Premise with new license file now user limit for this meeting excee

What is your Account Summary page showing for licensing?

Meeting%20Licensing.JPG

Offline

Board footer