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#1 2015-12-17 17:36:41

mattrsullivan

Can't share desktop, can't reinstall Connect plugin

Is there a way to manually remove the Connect plugin so that I can perform a reinstall?

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#2 2016-01-27 11:35:59

e-slinger

Re: Can't share desktop, can't reinstall Connect plugin

Hello,

If I am reading this right, you would like to uninstall the add in and then have Connect do a fresh install for you.

In that case try this (note, steps are for a PC)

- Start
- Control Panel
- Programs and Features

This should give you a list of applications installed on your machine.

Locate the "Adobe Connect # Add-in"
Right-click on it
Choose "Uninstall"
Close the window

Next log into Connect (url should say end with "Launcher=false" and the meeting should open in browser)

Then you have two choices:

1. Go to Help in Connect and choose "Install Add-in"
2. Click "Share my Screen" in any share pod and allow the Add-in to be installed.

Give that a shot...good luck!

- Slinger

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#3 2017-10-24 09:29:31

RobWI

Re: Can't share desktop, can't reinstall Connect plugin

Is there another way to uninstall it?  It's not showing in the program list on the control panel.

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#4 2017-10-25 10:22:46

Jorma_at_Elpis

Re: Can't share desktop, can't reinstall Connect plugin

Does running the installer from here work? https://helpx.adobe.com/adobe-connect/c … pplication

It sounds like the add-in is uninstalled, can you give any more insight about the issue you are facing when trying to share your screen?

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