The browser version of the HTML client of Connect is pretty limited. Some browsers will only use the devices that are seen by the OS as the default devices. And if something else is using your camera, Connect won't be able to use it. Does their video show up as a black box or do they get an error message?
Our enterprise does use another virtual meetings platform so I'm wondering if they might still have that open (though not in use) and it is somehow keeping the system from recognizing their camera. I'll check on this the next time I troubleshoot. Assuming, then, that I have them shut down both the other virtual platform as well as Connect and then relaunch Connect into our meeting.
Tim
]]>Very random so far but I appreciate the versioning of Edge. Likely not the case as our enterprise keeps that up pretty well.
Tim
]]>I've noticed that the old Edge (which we still have on our corporate devices, despite the new version coming out at the start of the year) doesn't work well with the Connect - often the sound doesn't work properly, and screen shares are just a black rectangle when they work in other browsers.
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