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Home > Learning Center > Tutorials > Universal Voice Setup Instructions for Administrators
Universal Voice Setup Instructions for Administrators
Ryan Monger, Adobe Systems
November 2009
Expertise Level: Administrator
2 Votes
UV enables your Connect Pro meeting hosts to bridge any teleconference into a Connect Pro meeting. This is a very powerful feature, but in order for it to be successful across your deployment, the Connect Pro administrator needs to set up the feature properly.
The key to enabling UV on your Connect Pro account is to create one or more solid audio providers that meeting hosts can create Audio profiles from. An audio profile is a template that tells the audio gateway what conference numbers to dial, when to pause, and what DTMF tones to enter and when. Creating a good template will result in meeting hosts being able to successfully and easily setup audio profiles. Before you create an audio provider, there are a few key pieces of information you should have ready:
- Toll Free Number for the audio conference provider - (The audio gateway can only connect to toll free numbers, and this is also helpful to include in the provider information)
- Other access numbers to the audio conference - (If you include these in the audio provider setup, they will appear in the meeting information and the teleconference window during the meeting)
- Web link for more information about the audio provider (This will also show up in the meeting information page. It can be a good resource for hosts if they need to manage the teleconference through their telephone keypad)
- Dial-in steps for the teleconference provider (Use your phone to dial into the teleconference. Take note of how long the pauses are, and the order of the prompts for keypad entries, conference IDs, # or * keys.)
Once you have this information, you are ready to start setting up an audio provider. Below are the steps to set this up.
1. From Connect Pro Central, click on the Administration Tab, then Audio Providers and select New Provider
2. Enter in all the necessary information for your audio provider:
(1) Enter a descriptive name for the provider, especially if you will be creating more than one.
(2) These dial-in numbers will appear in the meeting information page and the meeting, so be sure to include all relevant numbers.
(3) Add the dial-in steps that you took notes on. Be sure to start with the conference number. For any DTMF fields that will be variable depending on the meeting host's teleconference info, use the drop-down in the Key/Number column to choose Defined By Host. Also, in the Label column, make the labels descriptive, especially on the fields that will be defined by host.
(4) Test your dial-in steps with your own teleconference information and computer speakers. The system will call into the audio provider you specified and go through the pre-defined steps.
3. Click Save when you have finished filling out all of the information for your audio provider.
4. After saving the audio provider, participants can now create audio profiles based off of the audio provider. Once they have created an audio profile, they can associate it with their meeting and use the Universal Voice feature.
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