Adobe Connect User Community

#1 2016-12-09 14:21:51

KathrynK321

Audio Jack headset not recognized/can't be selected as my mic?

I have recently fallen in love with a Bose headset. I use it for all my phone calls, Skype etc. But Connect does not recognize it.
I tried Audio Wizard, still no luck.

Does Connect only recognize USB headsets? Any fixes?

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#2 2016-12-10 11:05:16

KathrynK321

Re: Audio Jack headset not recognized/can't be selected as my mic?

Thanks but as I mentioned above, I had already tried the Audio Wizard. It does not seem to see my Bose headphones. So my question is:
Is that because it uses audio jack--maybe Connect only likes USB headsets? Or is there a work around? :-)

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#3 2016-12-10 14:35:23

Jorma_at_TBD

Re: Audio Jack headset not recognized/can't be selected as my mic?

It won't recognize them as Bose headphones if they are a line in. Here are my Bose headphones with a mic:
Adobe%20Connect%20-%20Line%20in%20headphones.jpg

When using thes in Connect I need to plug them in to my computer, so the computer recognizes that I have headphones plugged in, and then select my audio card (Realtek High Definition Audio). Your audio card may have a different name than mine, but it will never say Bose when using a 35mm jack equiped headphone/mic.

Connect works just fine with line in or USB headsets.

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