Arora,

I was able to recreate it, but only in that instance of the room. Once I ended the meeting and launched it again the issue resolved itself.

I was curious to see if anyone else had run into it, and how they fixed it...I could not end the meeting while the class was in session so I was looking for more on the fly kinds of fixes.

Incidentally...it has not happened since this one report of it.

Has this happened to you?

Hello All,

Sorry to bring up a possible closed topic but we seem to be having the same issue with a professor trying to do an online course.

More detail below;

Here is the problem we have encountered and successfully replicated (as best I can tell):
1)    Enter a room that has multiple potential layouts as host using the adobe connect app from a windows 7 machine with updated software and wired internet connection (sometimes wireless)
2)    Share webcam and audio, enable audio and webcam for participants.
3)    Other machines (5 – 30 PCs, Laptops, Mobile devices) enter as guest participants with webcams and audio via adobe connect app, web browsers, and apple and android apps.
4)    Regular session works well for a long time (30 min plus) with interaction and two sided communications
5)    Create multiple breakout rooms, randomly distribute participants, start breakout session
6)    Participants activate up to 5 webcams and audio in each breakout rooms and use chat and whiteboard
7)    After varying time intervals (between 30s and 10 minutes) various windows (webcam, chat, whiteboard) start to experience delays from initially a few seconds to eventually 20s plus. Communications and collaboration become impossible. Host also experiences same delays entering various breakout rooms and sending broadcast messages
8)    Host ends breakout session but delays remain. Delays appear different for different participants (and on recording for those sessions that were recorded) with no discernable patterns. Sometimes delays in some or all windows stop, sometimes they become worse
9)    We had this in one test session (5 participants), one open workshop (20+ participants) and at least 10 test sessions with between 7 and 10 participants. The test sessions rotated hosting duties across machines with various outcomes … most of them eventually became unsustainable, only one remained operable for more than 10 minutes post breakout start. None of the sessions experienced any difficulties in the main room before starting the breakout sessions. We have yet to run a successful long term breakout session when more than 7 machines are connected and doing stuff.