We are using this latest version 7.0.5 and are stil having major issues.  Opening the PPTX or even PPT is fine.  Once we hit the Adobe Presenter tab in PPT and synch or just listen to something, from that point on it takes over a minutes to move from one step to next.  Next step can be as simple as moving to the next slide.  We noticed that the program is using anywhere from 2mb-12mb bandwidth.  That is we can have a ppt we are working on open, do something like synch audio or move to next slide and watching the processor graph see it go from 2mb -12mb.  After about a min of waiting and watching the spinning wheel of death we can proceed.  Sometimes, we can proceed because eventually the program will completely freeze.  Tech support was of no help.  I'm at the verge now to cancel my agreement...any help.....

User has the powerpoint put together, she is now trying to synch the audio.  We noticed when she does anything it recaches every audio file even if it has nothing to do with that slide.  Our users do not save anything locally.  It is directly on the server.  We are loading up a new laptop for her with Windows 7 instead of Vista to see if that helps.  If not then we will try giving her local access and putting her presenter files there.  Do you know why Presenter pulls all audio files each time a minor change is made and not just the audio dealing with the slide being changed?

We noticed that working on the ppt without audio everything is fine.  Once we start adding audio (tested with 4 small clips) and we got the "not responding" message from PPT.  PPT will freeze for about a min or so and then start working again.  The more audio we add the longer the system stays at the "not responding" mode.  Of course with 65 slides and 63 audio clips this "not responding" freeze will take forever to finish the presentation.  Hopefully reps at RealEyes Connect will chime in soon....

Jorma_at_RealEyes,
               What we noticed is that our fileserver was not optimized for audio, and graphics saving.  So our system admin created a virtual machine that will solely host presentations for Presenter.  In a quick test this seemed to resolve the issue.  We'll know for sure in the next day or two.  If it works we'll have staff who work on Presenter to save to this server opposed to the shared server.  Hopefully this will resolve the issue...thanks...

is this a 'real' server, or just a file share on a desktop os somewhere??
if an actual server, set up to serve files, your workflow can be improved fairly easily.

(i'm assuming windows server and win os)

- have users map the file share to the same drive letter on their machines (so, all users map the file share to drive p:\, for example (now your paths are all the same) (this could be done on login via login scripts, batch files, wsh)

- turn on vss on the file server (vss = volume shadow service) this will enable recovery of previous versions if presenter munges what you are working on.  it's a simple right click operation from the file system.

Now you'll have a central file store, no paths issues, and a way to recover in the event of problems.

greg

Wanted to let everyone know what we found thus far.  To resolve the issue of presenter taking so long to process after each action we put presenter on its own server and have staff writing to that opposed to a shared server.  We did this for each site we have so the server would be local. Next we ran into issues with using the custom animation and after previous option.  We found that there is a bug and so you can only use on click and coordinate the animation in the synch portion of presenter.  Once you set animations to on click and go into Adobe Synch click on the stop watch icon.  From there you can coordinate timing of animations taking place.   Doing this we were able to traverse through 63 slides with system only crashing twice because user went in to change type of animation.  I say only twice as if this is good, it's still unacceptable but better than every 2 or 3 clicks we made.  Working with Adobe tech support on this.  They actually told me they had an engineers report stating it was reported to occur in ppt 2010.  Well we are using ppt 2007 so we know it's not a ppt version but presenter issue.  Hope they resolve soon because we are about to pull plug on Adobe completely.  These constant bug issues aren't worth the money we pay. 
FYI...we have another user who is also on 7.0.5 and is now reporting that everytime she tries to record audio via presenter it crashes after hitting stop then ok.  Adobe freezes and shows not responding message.  Great another issue............

Matt,
It must really depend on how they're mapped and used. We use network drives almost exclusively with no noticeable issues.
Our default save location, for instance, My Adobe Presentations, which gets placed in the 'My Documents' folder, is a network share maped at login.  We've also got others that seem to work just fine.  We access them via a drive letter, rather than path, though, if that might make a difference.

greg

So, I'll ask the question again -- does anyone know if Adobe is committed to improving Presenter? 

It has so many features we really want to use, but the project I'm working on has literally taken 30 times longer than we planned, and the developers are heading for nervous breakdowns with all the random crashing, freezing, lost audio, click syncs being lost, file corruption, etc.  We're very disillusioned given Adobe's usual excellent product quality.

So, can anyone from Adobe comment on this? 

Thanks,
RW

Susan, thanks for your post.  However, we are already doing this.  We keep zipped copies of the projects in progress on a central server, then each developer downloads and unzips what they need onto their own desktop hard drive.  When they're done, they zip and upload the file set.  Despite working locally, we still get all the problems I reported.

Susan, I appreciate your comments.  However, since we have several people working on the same presentation, we can't keep it all on the same local system.  (We have a graphics specialist who loads in the images; an audio specialist who syncs the soundtrack; a web specialist who sets up the clickable links; etc.) 

And yes, we originally tried copying the PPT and its associated folder full of stuff from place to place only to have it corrupt itself every time.  Now all we do is store the zipped bundles on a central server and only do the unzipping and zipping locally.

Despite this, we find that Presenter causes corruption, lost links, unsynchronized clicks, and Powerpoint crashes several times a day.  Usually, the files are not recoverable and we have to go back to the previous ZIP bundle and re-do everything from that point.  Needless to say, this adds a lot of time and anxiety to the process.

I can only repeat how disappointed I am -- I've been a loyal and satisfied user of other Adobe software for decades and I feel betrayed by Presenter.

We have had some related issues in that Presenter crashes constantly -- when clicking anything on the ribbon after working with audio.  We've found that if we perform a Disk Cleanup on our computer and delete all of our cookies, Presenter will work fine.  It seems to be something we have to do every couple of months.