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#1 2015-04-16 15:11:02

slls01

Chronic, but varied audio problems

It seems like every meeting we have a new audio issue crop up.  I have been using AC for many years with a teleconference bridge.  Presenters call in on the telephone and participants can listen via telephone or computer speakers.

Here are two issues that have me particularly baffled. 

1.  One presenter used a VOIP headset.  Prior to the start of the webinar all of the other hosts/presenters could hear this person speaking.  However, in the middle of the webinar, those who were listening via telephone (hosts/presenters/participants) could not hear the presenter using VOIP, but the other participants/hosts could hear her through the computer.  We had her change to the telephone mid-stream.  I have had this once again when I was the person using VOIP.  It appears to be related to when the recording is started and/or the participants are allowed into the meeting.  AC support was unable to figure this out.

2.  Today all of the hosts/participants were using the teleconference line.  None of the participants (using VOIP) could understand the presenters because the audio was so garbled.  (They could hear the .mp4 in a share pod just fine.)  Again, we ended up having them all call in to the teleconference line so that they could hear.  AC support says that it was a "microphone" issue...but no microphones were in use. 

Any ideas about what may have caused these issues and how we might prevent them in the future?

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#2 2015-04-19 20:00:57

Matt

Re: Chronic, but varied audio problems

Are you on prem or adobe hosted?  If you are on prem do you have FMG on a dedicated separate server?

Matt Rock | Product Specialist | Advantage Connect Pro
613-720-3131 direct | 888-966-2166 sales | 888-285-3379 fax
www.AdvantageConnectPro.com | Twitter: AdvantageCP

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#3 2016-01-22 02:01:27

PhindersPhee

Re: Chronic, but varied audio problems

If your presenters were using their onboard microphones, whether plugged in or just speaking directly into the computer, I finally found a solution that worked for me.

I've spent about ten hours trying to help my wife with her laptop regarding this.  Same issue as everyone else.  Same slowed speech, same Lenovo product, same Windows 10.

The ONLY thing that finally worked is disabling the "Use Enhanced Audio" checkbox.

I'll give you the instruction set as I performed it for my wife's DeVry College conference call:

1.  Click on the "Connect" icon normally.  Or whatever you do to engage the Adobe Connect plug-in.

2.  Once the plug-in has loaded, and the meeting dialog box is available, go to the "Meeting" drop-down menu and select Preferences.

3.  From Preferences, navigate down to "Microphone" and click on it.  The middle pane will then show a wide variety of preferences, the first of which is "Use Enhanced Audio".  (In my experience, it is almost always checked by default.

4.  Un-check "Use Enhanced Audio" and close Preferences.

5.  Be prepared to do this again on each new meeting.

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