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#1 2015-03-29 19:03:40
- mcd4805
Webcam stops working after a few minutes
My webcam freezes after a few minutes in a meeting. If I turn off the camera and turn it back on, it just appears black. The only way to get the webcam to work again is by exiting and rejoining the meeting. I did a clean reinstall on my computer and Adobe Connect and my webcam worked until my computer upgraded to Windows 8.1.
Hardware, Software, desktop configuration:
- Notebook: Lenovo Yoga 13
- Operating System: Windows 8.1, 64bit
- Webcam:1.0M 720p HD integrated webcam
- Browser: Firefox 36.0.4
- Adobe Connect Add-in Version: WIN 11.9.972.8
- Adobe Connect: 9.4.1
I have been working with tech support at my program for the past few months, but we haven't been able to figure out the problem.
If anyone has any suggestions, I would really appreciate it!
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#2 2015-10-07 16:37:58
- PeeRee
Re: Webcam stops working after a few minutes
I don't have a solution, but I do have a possible lead that you won't like. We've had many people at our company with the same problem, and they were all on Lenovo notebooks. I don't know for sure that it was the same model, but we eventually switched their machines and it solved the problem. Good luck!
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